Shipping policies

Please note that all days mentioned are business days. These days apply to weekdays and do not apply to weekends and holidays.

 Day 0: When the end customer places an order; we accept the order from you and then hold the order in our system for a twelve-hour wait period (“pending” time) to change any information or quantities, colors, items, etc... After those twelve hours, we automatically route your order to the vendor for production.

 Days 1-6: Our vendors typically take between 0-6 business days to produce your order before it is shipped. Production delays can occur sometimes which may result in taking upwards to 9 business days to produce your product and this can be dependent on the type of product being produced.

·      The first day of production is the first business day after the order is placed.

·      Weekends are not included in production time, even though many of our vendors do staff their production lines over the weekend.

 Day 3-6: Tracking is provided to your order when the vendor prints a shipping label, and that label is scanned by a shipping carrier like USPS or UPS. Once your order is marked as 'Shipped, please allow up to 48 hours for the tracking link to update.

(In some cases, orders will have Pre-tracking for customers to track before putting into the production, Information will be updated within 5 to 7 business days)

 Day 6+: Depending on the shipping method and your customer's location, the delivery itself may take up to 12 business days in the US/EU or up to 30 business days if you’re shipping products produced internationally.

  • Most US/EU domestic packages sent with standard shipping arrive within 12 business days.
  • Express deliveries usually arrive within 6 business days
  • Shipping packages internationally are usually delivered within 30 days from the ship date
  • Unfortunately, not all tracking events are recorded with shipping internationally, and this may make a package appear "stuck" at a place/event (like border entry).

 There are some factors beyond our control that may extend the delivery window, including but not limited to:

  • Packages may be handled by multiple carriers
  • Local customs department processing time
  • Failed delivery attempts for incomplete or inaccessible addresses
  • For these reasons, we cannot guarantee a delivery date with certainty for international deliveries, so we recommend you to please plan accordingly.